Frequently Asked question

  • What is an escape room?

    1. Although the term "escape room" might sound scary, it actually is nothing close to scary. An escape room is a themed room filled with secret puzzles and clues that a group must work together to find and solve in order to reveal the final key to complete the story and escape the room. You have one hour to discover all the fun secrets within the room and work with others in putting all the pieces together. Be prepared for an exciting hour of teamwork, critical thinking, and problem solving while under the intense pressure of a winding down clock.

  • When are you open/hours of operation?

    • OPEN 7 DAY’S A WEEK:

    • Booking Online is Best.

      • Monday-Thursday: 2pm-8pm (Appointment Only)

      Friday-Sunday (Appointments Recommended/ Walk-ins Welcome)

      • Friday: 2pm-9pm

      • Saturday: 11:30am-9pm

      • Sunday: 11:30am-7:30pm

  • What ages can participate?

    • All ages are welcome. However, for the best overall experience, we recommend our rooms for ages 13 and up!

  • I am under the age of 18, do I need a parent or legal guardian with me to sign the waiver?

    • Your parent or legal guardian does not need to be physically present to sign your waiver as the waiver is available online. However, the guardian must have completed the waiver before you can enjoy one of our escape rooms whether that be in person or online. We can look up signed waivers through our waiver showing.

  • Are the rooms air conditioned?

    • Yes, the rooms are air conditioned and are set to about 70 degrees. We realize it can get a little warm in the rooms and like to keep our customers as comfortable as possible.

  • I can't for some reason pay online? I do not have a square account?

    • Please call or email if you have any problems with paying online. We would be more then happy to book the room for you, and issue the payments at Xcape Room Fresno. We accept debit, credit, and cash. However, all payments MUST be up front in order to officially confirm the booking otherwise bookings are not secured.

  • I have 8 people that want to do a room, but I can only book for up to 6. Can I still bring 8 people?

    • Due to the size of the room and for your comfortable needs, we feel that 6 people is ideal. However, we can handle special cases to make sure we are meeting our customers' needs. You will just need to call the number below and inquire.

  • Do you have a private party room or free area space to have meetings or private events?

    • As of Feb 1, 2020 we do not have an extra space. We decided to make it into another theme room.

  • How can I ask a question not on this FAQ?

    • You can call our office number during business hours or email us anytime at info@xcaperoomfresno.com.

  • Are you the same owner of Rage Room Fresno?